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Cisco Bug: CSCvv07004 - VVB 12 ES 05 cannot be installed VVB 12.0(1) Export Unrestricted version

Last Modified

Jul 28, 2020

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases


Description (partial)

Installation fail with the following error:

07/16/2020 00:18:12|MD5(/common/download/ciscovb.1201.ES01.5.cop.sgn)= e1:32:aa:36:83:9f:58:41:ed:77:d2:80:3a:00:be:c5|
07/16/2020 00:18:12|Create md5 complete|
07/16/2020 00:18:12|Authenticate file "/common/download/ciscovb.1201.ES01.5.cop.sgn"|
07/16/2020 00:18:12|File authentication complete|
07/16/2020 00:18:12|Download of iso file RTMTFinish|
07/16/2020 00:18:12|Process preflight|
07/16/2020 00:18:12|Skipping preflight since file type is COP|
07/16/2020 00:18:13|success|
07/16/2020 00:18:13| complete (rc=0)|
07/16/2020 00:18:13|is_upgrade_lock_available: Upgrade lock is not available.|
07/16/2020 00:18:13|is_upgrade_in_progress: Already locked by this process (pid: 31809).|
07/16/2020 00:18:13|release_upgrade_lock: Releasing lock (pid: 31809)|
07/16/2020 00:18:29|Pre-upgrade cancel/clean-up initiated
07/16/2020 00:18:29|Canceling active side processes
07/16/2020 00:18:29|Canceling active side processes done
07/16/2020 00:18:29|Canceling inactive side processes
07/16/2020 00:18:29|Skipping IDS shared memory clean up since this is a COP
07/16/2020 00:18:30|Canceling inactive side processes done
[20/07/16_00:18:37] Successful untarring of /common/download//ciscovb.1201.ES01.5.cop
Validate the ES compatibility
es_base_version =
es_base_build =
uccx_base_version =
uccx_build_num =
Install Failed...The ES is not compatible with the Service Update 10000-17 Installed in the system 99000-4.
[20/07/16_00:18:38] upgrade status is updated in /common/log/install/upgrade_status.xml file
[20/07/16_00:18:38] ERROR: Copstart script of /common/download//ciscovb.1201.ES01.5.cop failed

VVB 12.0(1) Export Unrestricted image. 
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