Guest

Preview Tool

Cisco Bug: CSCvv07004 - VVB 12 ES 05 cannot be installed VVB 12.0(1) Export Unrestricted version

Last Modified

Jul 28, 2020

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

12.0(1)

Description (partial)

Symptom:
Installation fail with the following error:

07/16/2020 00:18:12 upgrade_get_file.sh|MD5(/common/download/ciscovb.1201.ES01.5.cop.sgn)= e1:32:aa:36:83:9f:58:41:ed:77:d2:80:3a:00:be:c5|
07/16/2020 00:18:12 upgrade_get_file.sh|Create md5 complete|
07/16/2020 00:18:12 upgrade_get_file.sh|Authenticate file "/common/download/ciscovb.1201.ES01.5.cop.sgn"|
07/16/2020 00:18:12 upgrade_get_file.sh|File authentication complete|
07/16/2020 00:18:12 upgrade_get_file.sh|Download of iso file RTMTFinish|
07/16/2020 00:18:12 upgrade_get_file.sh|Process preflight|
07/16/2020 00:18:12 upgrade_get_file.sh|Skipping preflight since file type is COP|
07/16/2020 00:18:13 upgrade_get_file.sh|success|
07/16/2020 00:18:13 upgrade_get_file.sh|upgrade_get_file.sh complete (rc=0)|
07/16/2020 00:18:13 upgrade_get_file.sh|is_upgrade_lock_available: Upgrade lock is not available.|
07/16/2020 00:18:13 upgrade_get_file.sh|is_upgrade_in_progress: Already locked by this process (pid: 31809).|
07/16/2020 00:18:13 upgrade_get_file.sh|release_upgrade_lock: Releasing lock (pid: 31809)|
07/16/2020 00:18:29 sd_cancelInstall.sh|Pre-upgrade cancel/clean-up initiated
07/16/2020 00:18:29 sd_cancelInstall.sh|Canceling active side processes
07/16/2020 00:18:29 sd_cancelInstall.sh|Canceling active side processes done
07/16/2020 00:18:29 sd_cancelInstall.sh|Canceling inactive side processes
07/16/2020 00:18:29 sd_cancelInstall.sh|Skipping IDS shared memory clean up since this is a COP
07/16/2020 00:18:30 sd_cancelInstall.sh|Canceling inactive side processes done
[20/07/16_00:18:37] locale_install.sh: Successful untarring of /common/download//ciscovb.1201.ES01.5.cop
Validate the ES compatibility
es_base_version =
es_base_build =
uccx_base_version =
uccx_build_num =
Install Failed...The ES is not compatible with the Service Update 10000-17 Installed in the system 99000-4.
[20/07/16_00:18:38] locale_install.sh: upgrade status is updated in /common/log/install/upgrade_status.xml file
[20/07/16_00:18:38] locale_install.sh: ERROR: Copstart script of /common/download//ciscovb.1201.ES01.5.cop failed

Conditions:
VVB 12.0(1) Export Unrestricted image. 
Version 12.0.1.99000-4
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.