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Cisco Bug: CSCvv04051 - PCA 12.1 API error "NB API service not available" when permanent BASE and CC license installed

Last Modified

Sep 14, 2020

Products (1)

  • Cisco Prime Collaboration

Known Affected Releases

12.1SP3

Description (partial)

Symptom:
Attempting to use any API returns this response:

"<nbiResponseDTO>
<errorCode>SERVER_ERROR_SERVICE_NA</errorCode>
<errorMessage>NB API service not available.</errorMessage>
<maxRows>0</maxRows>
<result>OPERATION_FAILURE</result>
<startRow>0</startRow>
<totalRecords>0</totalRecords>
</nbiResponseDTO>"

Conditions:
Seen in PCA 12.1 any time a permanent Base license is applied, and Contact Center licenses are also present.

Seen when using any supported API url, except for nbidoc
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Bug Details Include

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  • Status
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