Preview Tool

Cisco Bug: CSCvv04051 - PCA 12.1 API error "NB API service not available" when permanent BASE and CC license installed

Last Modified

Sep 14, 2020

Products (1)

  • Cisco Prime Collaboration

Known Affected Releases


Description (partial)

Attempting to use any API returns this response:

<errorMessage>NB API service not available.</errorMessage>

Seen in PCA 12.1 any time a permanent Base license is applied, and Contact Center licenses are also present.

Seen when using any supported API url, except for nbidoc
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.