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Cisco Bug: CSCvv03734 - Update userguide_administration_chat regarding DRASR configuration for Wait time calculation

Last Modified

Jul 17, 2020

Products (1)

  • Cisco Enterprise Chat and Email

Known Affected Releases

11.6(1) 12.0(1)

Description (partial)

Steps for Calculate estimated wait time using DRASR has to be well documented.

In current guide, it is not clarified the run time value for wait time have to be calculated from UCCE side in order to display it using DRASR hence it creates a confusion referring to the guide. Need to add this specific condition while elaborating the example in the guide.
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