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Cisco Bug: CSCvv03734 - Update userguide_administration_chat regarding DRASR configuration for Wait time calculation

Last Modified

Jul 17, 2020

Products (1)

  • Cisco Enterprise Chat and Email

Known Affected Releases

11.6(1) 12.0(1)

Description (partial)

Symptom:
Steps for Calculate estimated wait time using DRASR has to be well documented.

Conditions:
In current guide, it is not clarified the run time value for wait time have to be calculated from UCCE side in order to display it using DRASR hence it creates a confusion referring to the guide. Need to add this specific condition while elaborating the example in the guide.
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