Guest

Preview Tool

Cisco Bug: CSCvv01975 - Error Message Shown when IDS Publisher Update has Issue is Not Helpful

Last Modified

Sep 04, 2020

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

12.0(1) 12.5(1)

Description (partial)

Symptom:
When you select the record, then choose Save, but have made no other changes, If the issue is with the IDS Publisher, when you select the record, then choose Save, but have made no other changes, the error "Unknown error type: inventory.hostNameNotUpdatable" is shown.

In the Error log, the following is shown:
%CCBU_http-bio-127.0.0.1-8080-exec-4-3-EXCEPTION_INFO: %[build_date=Mar 04, 2019 6:19 AM][build_type=rel][exception=com.cisco.ccbu.api.jaxb.error.ApiException: hostName: Host name cannot be updated for machine type IDS_PUBLISHER

There is no corresponding message in the CCBU log.

If the issue is with the IDS Subscriber, the error is shown in the Error log as:
[exception=java.lang.NullPointerException
	at com.cisco.ccbu.cce.unifiedconfig.api.sso.SsoManager.getUsernameForComponent(SsoManager.java:254)
	at com.cisco.ccbu.cce.unifiedconfig.api.sso.SsoManager.getComponentSSOConfig(SsoManager.java:95)
	at com.cisco.ccbu.cce.unifiedconfig.api.inventory.VosSubscribersScanTask.getSsoConfiguration(VosSubscribersScanTask.java:265)
	at com.cisco.ccbu.cce.unifiedconfig.api.inventory.VosSubscribersScanTask.addSsoConfigAndAddToDeleteList(VosSubscribersScanTask.java:218)

In the CCBU log, the following is shown:
%CCBU_pool-1-thread-11-Infrastructure-1285902-3-REST_API_ERROR: %[error_string=ConnectionInfo: address:REDACTED port:8443][url=SOAP call - getVersion failed. ]: The REST API has encountered an error 
%CCBU_pool-1-thread-11-Infrastructure-1285902-3-REST_API_ERROR: %[error_string=com.cisco.ccbu.wsc.soap.SoapConnectException: Connection timed out: connect][url=Caught the exception from soap connection]: The REST API has encountered an error 
%CCBU_pool-1-thread-34-Infrastructure-1285897-6-REST_API_INFO:  MachineVersionDataCollector caught UnreachableException for machine MachineHost[name=REDACTED, machineType=IDS_SUBSCRIBER, hostName=REDACTED, autoGenerated=true, addresses=[REDACTED], MachineService[id=REDACTED, machineHostId=REDACTED, type=PUBLISHER_REF, port=0, 
%CCBU_pool-1-thread-34-Infrastructure-1285897-6-REST_API_INFO:  updateMachineVersionInfo for machine REDACTED with version: null 
%CCBU_pool-1-thread-34-Infrastructure-1285897-3-REST_API_ERROR: %[error_string=Status[name=SERVER_CONNECTION, category=OPERATION, level=ERROR, machines=[MachineRef[name=REDACTED, machineType=IDS_SUBSCRIBER, id=REDACTED, baseUrl=/unifiedconfig/config/, lastSetUrl=/unifiedconfig/config/machineinventory/REDACTED, isMarkDeletable=true]]]][url=]: The REST API has encountered an error

Conditions:
When there is an issue with an update to the IDS Publisher or IDS Subscriber in CCE Admin.  

For example, if the IDS Subscriber has had the name changed by uninstalling the old subscriber, then installing a new subscriber, this is seen when UnifiedConfig tries to update the record.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.