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Cisco Bug: CSCvv01470 - ECE 12.5 Agent Guide does not state the option to login Agent Console outside Finesse

Last Modified

Jul 17, 2020

Products (1)

  • Cisco Enterprise Chat and Email

Known Affected Releases

12.5(1)ES1 12.5(1)ES4

Description (partial)

In 12.0 Enterprise Chat and Email Agents Guide, under section 'Signing In and Out'  there are 2 options to login to ECE Agent Console

1) To sign in to the ECE Agent Console, you can sign in to Finesse and access the ECE gadget in the Finesse toolbar.

2) To sign in to the Agent Console outside Finesse you can access the ECE URL from the browser and sign in directly to the ECE webserver.

However in 12.5  Enterprise Chat and Email Agents Guide there is no option to sign in to ECE agent console outside Finesse. ECE 12.5 document states "The Agent Console can only be accessed through Finesse" this is incorrect, the agent console can be accessed from outside Finesse and ECE 12.5 documentation needs to be updated.

ECE 12.5 Agent Guide
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