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Cisco Bug: CSCvv01325 - Unable to add a Personal Conference Number

Last Modified

Aug 27, 2020

Products (1)

  • Cisco Webex Meetings Online

Known Affected Releases

WBS40.6.6

Description (partial)

Symptom:
Unable to generate PCN ( Personal Conference Number) despite all prerequisites being met. Error observed: "The new teleconferencing account cannot be generated. Please contact your teleconferencing service provider."

Conditions:
The symptom is observed when setting up Audio in "My Webex" "Preferences" tab. Despite Audio PIN being set up and there are less than 3 or 0 audio profiles.
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