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Cisco Bug: CSCvv00285 - Unified CCE 11.6(2) ES28 provides incorrect information

Last Modified

Jul 24, 2020

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases


Description (partial)

Unified CCE 11.6(2) ES28 is meant to be installed on AW server:

Supported Unified CCE Components
You can install Unified CCE 11.6(2) ES28 on these Unified CCE components:

But provides the following incorrect information:

Installing Unified CCE 11.6(2) ES28

1) Installation of this patch requires the AW to be shutdown during the entire period of installation. It is always recommended to install this ES during a scheduled downtime.

Ø  Uninstall the previous ES patches (If any).
Ø  Using the ICM Service Control, Stop the Dialer component and all other components (if any) on which you intend to install this patch.
Ø  Launch the Installer provided for ES and following the instructions on the screen.
Ø  Using the ICM Service Control, Start the Dialer Component on which you have installed this patch.

Dialer component doesn't run on AW server and we do not need to uninstall previous ES patches for installing this ES patch.

Installing ES patch 28 for CCE
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