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Cisco Bug: CSCvu99870 - Chat messages from SfB or Lync clients are not rendered by Jabber client intermittently

Last Modified

Sep 18, 2020

Products (1)

  • Cisco Jabber for Windows

Known Affected Releases

12.8(1) 12.8(2)

Description (partial)

Symptom:
Chat messages from SfB clients are not rendered by Jabber client intermittently

Test description:
- start Jabber and SfB clients
- SfB client is sending chat messages to Jabber: 1, 2, 3, 4, 5 (5 different messages)
- Jabber is receiving chat messages and rendering them in conversation window
- restart SfB client
- SfB client is sending messages to Jabber: 6, 7, 8, 9 (4 different messages)
- Jabber client is showing typing indicator but does not show chat messages themselves

jabber.log will contain following lines:

DEBUG [0x000039d0] [\InstantMessageConversationImpl.cpp(300)] [IMPServices-ConversationServiceImpl] [CSFUnified::InstantMessageConversationImp
l::checkKnownConversationMessage] - Message with xmppId: 2, Uuid: <uuid> already received.
DEBUG [0x000039d0] [\InstantMessageConversationImpl.cpp(354)] [IMPServices-ConversationServiceImpl] [CSFUnified::InstantMessageConversationImp
l::addConversationMessage] - Message is known, and is being skipped; GUID: 1725, XmppID: 2, Uuid: <uuid>

Conditions:
Partitioned intra-domain federation b/w IMP and Lync/SfB
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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