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Cisco Bug: CSCvu98836 - SelfService keyword from User Service Template doesnt get set in Auto Provisioning

Last Modified

Aug 24, 2020

Products (1)

  • Cisco Prime Collaboration

Known Affected Releases

12.6 12.6SU2

Description (partial)

Symptom:
SelfService keyword from User Service Template doesnt get set in Auto Provisioning

Conditions:
SelfService keyword from User Service Template doesnt get set in Auto Provisioning

Steps to reproduce:
1. Creata a User Service Template , and set "Self-Provisioning User ID" to ${EXTENSION}(0)(4)
2. The above setting is because Customer wants only last 4 digits of EXTENSION to be set doe SelfService in User
3. Go to User Provisioning and Add User
4. Set the userid, firstname, last name and Phone Number
5. And then Save and Provision or start Auto Provision, AutoProvision any Endpoint like Jabber with line
6. After the Auto Provision is done SelfService ID will have entire extension and not last 4 digits
7. If you use same template in Custom Provision for Change User then it works
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