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Cisco Bug: CSCvu98776 - Add Comments Email Notification Fails When Comment With Special Chars Added from OM or Classic SM

Last Modified

Sep 19, 2020

Products (1)

  • Cisco Prime Service Catalog

Known Affected Releases


Description (partial)

After submitting a requisition, add the following text as a comment, from Order Management or classic Service Manager:


The following error can be observed in the server logs, and the Comment Added email notification fails to get sent out:

ERROR [com.newscale.comps.comments.session.CommentsManagerDomainImpl] (default task-42) COR-ID=-3932027875280454785::Email sending failure: java.lang.Exception: Comment -1 not found.

What is interesting about this issue is that if you add the same comment text from the Orders page or Service Manager website UI, the issue is not reproducible. Furthermore, once the comment has been added from any of the new UIs, the issue is subsequently not reproducible from the old UIs—everything starts working properly.

Note: Complete log snippet is attached.

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Bug Details Include

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