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Cisco Bug: CSCvu96623 - Form/Digit element re-prompts no-match n+1 times while configuration has only 'n' times.

Last Modified

Jul 20, 2020

Products (1)

  • Cisco Unified Customer Voice Portal

Known Affected Releases


Description (partial)

The vxml document sets noinput/nomatch count as 2 even when in the application "Form Max NoInput/NoMatch Count" is set to 1. 
This happens only if mediafile is set for NoInput/NoMatch (xxx.wav ). VVB/VXML will try to prompt second time (using xxx.wav file) as the vxml document specifies so. 

This issue happens with FORM as well as DIGIT element.

while using form and digit element and using wav file for no-input and no-match.
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