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Cisco Bug: CSCvu96623 - Form/Digit element re-prompts no-match n+1 times while configuration has only 'n' times.

Last Modified

Jul 20, 2020

Products (1)

  • Cisco Unified Customer Voice Portal

Known Affected Releases

12.5(1)

Description (partial)

Symptom:
The vxml document sets noinput/nomatch count as 2 even when in the application "Form Max NoInput/NoMatch Count" is set to 1. 
This happens only if mediafile is set for NoInput/NoMatch (xxx.wav ). VVB/VXML will try to prompt second time (using xxx.wav file) as the vxml document specifies so. 

This issue happens with FORM as well as DIGIT element.

Conditions:
while using form and digit element and using wav file for no-input and no-match.
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