Guest

Preview Tool

Cisco Bug: CSCvu96054 - [ENH] Improve the MAR logs error entries

Last Modified

Jul 20, 2020

Products (1)

  • Cisco Email Security Appliance

Known Affected Releases

13.0.0-392 13.5.1-277

Description (partial)

Symptom:
The MAR logs do not show enough information to determine certificate CN mismatch problems.

It displays:

Thu Jul  9 15:01:32 2020 Info: Failed to access mailbox of user@example[.]com using server: localhostname[.]example[.]local, impersonator: username. Reason: The appliance is not able to read the user's mailbox. Error: Please check host localhostname[.]example[.]local is valid exchange server address.

It should display more details of certificate problems like:

Thu Jul 09 15:01:32 2020: WARNING: Failed to create cached protocol with key (u'https://localhostname[.]example[.]local/EWS/Exchange[.]asmx', Credentials('username', u'********')): hostname 'localhostname[.]example[.]local' doesn't match either of 'hostname[.]example[.]com', 'another-hostname[.]example[.]com'

Conditions:
- Mailbox Autoremediation (MAR) is enabled
- The hostname of the MS Exchange Server configured on the ESA does not match the hostname present on the Common Name (CN) field of the certificate presented by the Server
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.