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Cisco Bug: CSCvu95856 - Jabra headsets Remote Call Control (RCC) issue

Last Modified

Aug 25, 2020

Products (1)

  • Cisco Webex Meetings Online

Known Affected Releases

unspecified

Description (partial)

Symptom:
The Remote Call Control (RCC) feature (mute/unmute, answer/hang up etc.) is not working after Webex Meeting desktop app upgraded to 40.4 and still occur in the latest version 40.6

Conditions:
The mute and handset icon stays lit up after end/leaving the meeting (expected behavior is that buttons should lights off after ending the meeting)..
This will cause the next Webex meeting or call cannot be taken by headset.
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