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Cisco Bug: CSCvu94379 - Agent goes into "call ended" state after consulted transfer while automatic available is enabled

Last Modified

Jul 20, 2020

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

11.6(2) 12.5(1)

Description (partial)

Symptom:
Agent goes into "call ended" state (NOT READY with reason code state 32755) after transfer while automatic available is enabled and Agent was in Ready State Prior to call.

Conditions:
Automatic available is enabled and Agent in READY state prior to transfer
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  • Status
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