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Cisco Bug: CSCvu91995 - PeripheralNumber error when editing the name of existing Precision Queues

Last Modified

Sep 04, 2020

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.0(1) 11.0(1) 11.5(1) 11.6(1) 9.0(2)

Description (partial)

Symptom:
Unable to change the name of some PQs on the system.

Getting the following error: "Unexpected database error. Try again later or contact your administrator"

In the Tomcat (CCBU) logs found the following::

%CCBU_334908-PRECISIONQUEUE-UPDATE-5397-6-REST_API_INFO:  commit error: true errorMessage: The field value is either empty or not within the range of acceptable values.
Values must be between 0 and 16777215.
[ Table: 'Skill_Group' Field: 'PeripheralNumber' ]

%CCBU_http-bio-127.0.0.1-8080-exec-9-3-REST_API_EXCEPTION: %[exception=com.cisco.ccbu.api.jaxb.error.ApiException: Error committing transaction: RestCdbError[ count: 0 dataVal:  errorCaption:  errorCode: 41502 errorMsg: The field value is either empty or not within the range of acceptable values.
Values must be between 0 and 16777215.
[ Table: 'Skill_Group' Field: 'PeripheralNumber' ] errorMsgDetail:  errorPrefix:  errorSuffix:  fieldName: PeripheralNumber fieldNum: 5 fieldType: 0 loggerErrorCode: 0 tableName: Skill_Group ]][message_string=uncaught exception thrown by the api]: The REST API has caught an exception

%CCBU_http-bio-127.0.0.1-8080-exec-9-3-EXCEPTION_INFO: %[build_date=Oct 13, 2017 1:01 AM][build_type=rel][exception=com.cisco.ccbu.api.jaxb.error.ApiException: Error committing transaction: RestCdbError[ count: 0 dataVal:  errorCaption:  errorCode: 41502 errorMsg: The field value is either empty or not within the range of acceptable values.
Values must be between 0 and 16777215.

Conditions:
This happens when PeripheralNumbers assigned to the Precision Queue in the Skill_Group table is greater than 16777215
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