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Cisco Bug: CSCvu89104 - Chat no longer allows for download of Chat transcript in Chrome 83

Last Modified

Sep 10, 2020

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

11.6(1) 11.6(2) 12.5(1) 12.5(1)SU1 12.5(2)

Description (partial)

In Chrome browser version 83 when the customer select yes in download the chat transcript, this does not download just send us to the rating page. 

The bubble chat has by default this line iframe.setAttribute('sandbox', 'allow-scripts allow-same-origin allow-forms allow-popups'); and the Chrome browser add this change in the version 83 disallow downloads in Sandboxed iframes

this is happening only in chrome version 83
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