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Cisco Bug: CSCvu88627 - Attendees are unable to join the training session using the link from reminder email notification >

Last Modified

Aug 14, 2020

Products (1)

  • Cisco Webex Meetings Online

Known Affected Releases

unspecified

Description (partial)

Symptom:
Steps to Replicate:

1. Schedule a session on salesforceeducation.webex.com with registration and reminder email set to 15 for attendees and invite User A.
2. User A registers for the session and gets confirmation email.
3. User A then gets a reminder email 15 mins before session start time.
4. When User A clicks on the link in the reminder email, Webex meetings page loads and hangs on Starting Cisco Webex Meetings... screen.
5. At the bottom of the page, we have Download Now, Join from your browser options > if User A clicks on Join from your browser > nothing happens.

NOTE: if User A uses the link in registration confirmation email to join session, they are able to join.

Customer got first report of the issue on 6/29/2020. salesforceeducation.webex.com / Cluster S got 40.6.5 on 6/25

Conditions:
Only happens when remainder is sent to attendees and the URL is not valid due to k2 is missing in the url.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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