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Cisco Bug: CSCvu88103 - EHN: Add alert for "File Analysis service is not available" to ESA

Last Modified

Sep 16, 2020

Products (1)

  • Cisco Email Security Appliance

Known Affected Releases

13.0.0-392

Description (partial)

Symptom:
A log entry similar to the following will be seen in the "amp" logs:

The attachment could not be scanned. File Name = 'filename', MID = Message_ID, SHA256 = File_Hash, Unscannable Category = Service Not Available, Unscannable Reason = The File Analysis service is not available

Conditions:
This can happen when the appliance tries to upload a file for analysis, but the File Analysis service on the appliance has encountered an error.
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