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Cisco Bug: CSCvu85408 - Supervisor xbar sync failed exceptionlogs and syslogs do not identify the failing serial link

Last Modified

Aug 27, 2020

Products (1)

  • Cisco Nexus 7000 Series Switches

Known Affected Releases


Description (partial)

These exceptionlog and syslogs entries need to specify what serial link failed:

exception information --- exception instance 15 ----
Module Slot Number: 5
Device Id         : 88
Device Name       : XbarComplex
Device Errorcode  : 0x00000005
Device ID         : 00 (0x00)
Device Instance   : 00 (0x00)
Dev Type (HW/SW)  : 00 (0x00)
ErrNum (devInfo)  : 05 (0x05)
System Errorcode  : 0x40240012 xbar sync failed during module bringup (DevErr is LinkNum)
Error Type        : Informational
PhyPortLayer      : Supervisor Inband
Port(s) Affected  : Ethernet5/1
DSAP              : 0 (0x0)
UUID              : 0 (0x0)
Time              : Tue Jun 16 20:25:59 2020
                    (Ticks: 5EE91CC7 jiffies) 

The above goes with these syslog messages:

2020 Jun 16 20:25:59 %XBAR-5-XBAR_MOD_LC_INSERT_SEQ_FAILURE: Module in slot 5 has failed insert sequence
2020 Jun 16 20:25:59 %MODULE-2-LCM_MODULE_INSERT_FAILURE_NEG_RSP: Slot-5 has failed to boot up because of service "Xbar manager" due to module insertion failure


exception information --- exception instance 39 ----
Module Slot Number: 6
Device Id         : 88
Device Name       : XbarComplex
Device Errorcode  : 0xc5801201
Device ID         : 88 (0x58)
Device Instance   : 01 (0x01)
Dev Type (HW/SW)  : 02 (0x02)
ErrNum (devInfo)  : 01 (0x01)
System Errorcode  : 0x40240019 Module asic(s) reported sync loss (DevErr is LinkNum). Trying to Resync
Error Type        : Informational
PhyPortLayer      : Ethernet
Port(s) Affected  :
Error Description : lc sync loss occurence
DSAP              : 48 (0x30)
UUID              : 23 (0x17)
Time              : Sat Jun 13 13:18:00 2020
                    (Ticks: 5EE4C3F8 jiffies) 

The above goes with these syslog messages::

2020 Jun 13 13:18:00 %MODULE-4-MOD_WARNING: Module 6 (Serial number: JAE213105R1) reported warning 6/1-6/0 due to SUCCESS in device DEV_UNDEF (device error 0x0)
2020 Jun 13 13:18:00 %XBAR-2-XBM_EEM_FABRIC_ACTION: Fabric slot 4 has been reloaded by xbar-manager because of an eem-policy triggered action xbm_eem_err_mgmt_fn 876
2020 Jun 13 13:18:00 %MODULE-2-XBAR_DIAG_FAIL: Xbar 4 (Serial number: JAE234301FJ) reported failure 14/1-14/0 due to Module asic(s) reported sync loss (DevErr is LinkNum). Trying to Resync in device DEV_XBAR_COMPLEX (device error 0xc5800201)

Neither of the above tell us much of anything as to what failed. 

Compare this to another exceptionlog entry that states exactly what link failed and what is connected to:
Error Description : Lost sync on slot:5 asic:0 chico:14-->connected to-->Fab-6 link-01

Applies to MDS 9700s only.
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