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Cisco Bug: CSCvu83967 - Data sync between CI and WX is broken

Last Modified

Sep 17, 2020

Products (1)

  • Cisco Webex Teams

Known Affected Releases


Description (partial)

Getting this error message for newly created users in CI:

"User has not yet been provisioned to this site. This process may take a moment."

Today, with site admin managed sites the delay between creating a user and being able to assign tracking codes to that user for that meeting site is ZERO.

BUT, for CI sites (CH managed sites) there is a delay between user creation (even for verified users)/license assignment and when that user can have tracking codes applied on that meeting site. Delay can be up to 2 hrs.
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