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Cisco Bug: CSCvu83562 - AMP ignores "File reputation AMP Query Response" from Cloud, which came within configured timeout

Last Modified

Jul 26, 2020

Products (1)

  • Cisco Email Security Appliance

Known Affected Releases

13.0.0-392

Description (partial)

Symptom:
In some rare conditions, AMP ignores "File reputation AMP Query Response" from Cloud, which is coming within configured timeout, and used adjusted verdict: "AMP file reputation verdict : UNSCANNABLE, Reason : Service Not Available". Internal AMP logs on ESA should show AMP query response from Cloud on file reputation query within configured timeout.

Conditions:
AMP File Reputation is enabled
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