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Cisco Bug: CSCvu83144 - [Abilene ProdUS1] -- jACG not sending Logout Reason to ADX.

Last Modified

Jul 27, 2020

Products (1)

  • Cisco Webex Contact Center

Known Affected Releases

unspecified

Description (partial)

Symptom:
WxCC Analyzer reports are showing N/A when using the "Reason" code to determine an agents logout reason.
In previous versions (IE V9 and V10) this data would populate with a reason code for an agent logout.

Conditions:
Any ASR/AAR report within Analyzer that is trying to to use the "Reason" metric will display N/A instead of the actual reason for an agents logout.
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