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Cisco Bug: CSCvu82323 - CUCM upgrade causing TFTP not to build config file for Cisco Catalyst 6000 T1 VoIP Gateway

Last Modified

Sep 07, 2020

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

12.5(1.11900.147)

Description (partial)

Symptom:
CUCM TFTP detailed level logs is showing that the port is not in the DB "Unable to find device in DB = 0002fce09281" hence no file is there:

01559707.000 |04:10:38.690 |AppInfo  |   ServeDynamicFile::retrieveTypeOfRequest Request is for XML signed Config File
01559708.000 |04:10:38.690 |AppInfo  |   ServeDynamicFile::retrieveTypeOfRequest File Requested is : [0002fce09281.cnf.xml.sgn]
01559709.000 |04:10:38.690 |AppInfo  |<--ServeDynamicFile::retrieveTypeOfRequest 
01559710.000 |04:10:38.690 |AppInfo  |Type of Request is : [3]
01559711.000 |04:10:38.690 |AppInfo  |-->CServiceModule::getDeviceNameFromRequest 
01559712.000 |04:10:38.690 |AppInfo  |   CServiceModule::getDeviceNameFromRequest File name after stripping off the extensions = 0002fce09281
01559713.000 |04:10:38.690 |AppInfo  |<--CServiceModule::getDeviceNameFromRequest 
01559714.000 |04:10:38.690 |AppInfo  |-->CServiceModule::getIDForRequest 
01559715.000 |04:10:38.690 |AppInfo  |   CServiceModule::getIDForRequest Unable to find device in DB = 0002fce09281
01559716.000 |04:10:38.690 |AppInfo  |<--CServiceModule::getIDForRequest 
01559717.000 |04:10:38.690 |AppInfo  |-->CServiceModule::getUpdatedFileName 
01559718.000 |04:10:38.690 |AppInfo  |   CServiceModule::getUpdatedFileName File name does not start with ld/gk/sip
01559719.000 |04:10:38.690 |AppInfo  |<--CServiceModule::getUpdatedFileName 
01559720.000 |04:10:38.690 |AppInfo  |<--CReqContext::BuildConfigFileOnFly 
01559721.000 |04:10:38.690 |AppInfo  |CReqContext::checkAndHandleDiagReq[0xd25b9958~660~172.24.16.104~51402], File[0002FCE09281.cnf.xml]
01559722.000 |04:10:38.690 |AppInfo  |   CReqContext::tftp[0xd25b9958~660~172.24.16.104~51402] No OffClusters found. Hence returning NOTFOUND to request.
01559723.000 |04:10:38.690 |AppInfo  |INFO: TFTPEngine::sendNAK[0xd25b9958~660~172.24.16.104~51402], File[0002FCE09281.cnf.xml], Error(1)

Conditions:
upgrading CUCM from older version (example 9.1) to newer version (example 12.5) ,
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Bug Details Include

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