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Cisco Bug: CSCvu81315 - CSRS does not print AgentDN

Last Modified

Jul 15, 2020

Products (1)

  • Cisco Webex Contact Center

Known Affected Releases

unspecified

Description (partial)

Symptom:
On the customer session Report, Value of Agent End Point (Agent DN) shows N/A. 
This behavior is seen on WxCC tenants.

Conditions:
Agent DN is not present in the CSR report in WxCC tenants.
Steps to reproduce:
1. Create a Customer Session Report in Visualization in WxCC tenant.
2. Add a profile variable Value of Agent Endpoint and the rest of the variable required.
3. All shows up result but not the Agent DN.

Note: Agent name doesn't show if queue is set to Capacity Based Team.
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