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Cisco Bug: CSCvu80247 - Webdialer is broken both via URL and Selfcare Portal

Last Modified

Jul 21, 2020

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

10.5(2.22900.12) 10.5(2.23197.2)

Description (partial)

Symptom:
Webdialer is broken via URL method; From Selfcare Portal- post logout from active session- cannot login again and same issue is seen.

Conditions:
Issue1:
1)Login to CCMAdmin.
2)Create an End user via User Management; Associate Phone of any type and make sure Voice Mail Profile is configured.
3)Login to Webdialer App via conventional URL.. https://x.x.x.x/webdialer/Webdialer.In the splash/welcome screen..provide the login credentials and click on Submit button.
This results in-- HTTP 404 error.

Issue2:
1)Login to Selfcare Portal.
2)Access voicemail tab and click on "Dial Voicemail Preferences IVR"
3)The above action results/leads to selecting a line associated with Voice Mail Profile. Click on Logout icon. Login again by providing login credentials. This results in same error mentioned above.
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Bug Details Include

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  • Status
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