Preview Tool

Cisco Bug: CSCvu79785 - ISR4K crashed after applying security policy

Last Modified

Aug 31, 2020

Products (1)

  • Cisco XE SD-WAN Routers

Known Affected Releases


Description (partial)

++ Customer is running 17.2.1r.

++ Could see the below error under reboot history:

reboot history 2020-05-16T03:34:09+00:00
 reboot_reason PowerOn
reboot history 2020-05-16T08:30:01+00:00
 reboot_reason "Critical process qfp_ucode_utah fault on fp_0_0 (rc=139)" <---------------------
reboot history 2020-05-16T09:40:34+00:00
 reboot_reason PowerOn
reboot history 2020-05-30T16:54:41+00:00
 reboot_reason "Critical process qfp_ucode_utah fault on fp_0_0 (rc=139)" <--------------------
reboot history 2020-06-01T06:39:09+00:00
 reboot_reason "Critical process qfp_ucode_utah fault on fp_0_0 (rc=139)" <--------------------

++ Do not see the reboot reason under system

Last reboot:             . 
CPU-reported reboot:     
Boot loader version:     Not applicable
System uptime:           0 days 11 hrs 45 min 19 sec
Current time:            Mon Jun 01 13:21:49 ICT 2020

The device reboots when the security policy is applied.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.