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Cisco Bug: CSCvu78953 - Analyzer time interval not matching in the excel report CSR - Historical

Last Modified

Sep 03, 2020

Products (1)

  • Cisco Webex Contact Center

Known Affected Releases

R10

Description (partial)

Symptom:
Affected releases R10 & WxCC

Running any Analyzer CSR- Historical report and exporting the excel or CSV file for that report is not matching with the report in visualization.
It is observed that analyzer time interval not matching in the excel report.

Conditions:
Steps to reproduce this issue:
1. Login to analyzer and run any agent or queue report that has interval data.
2. Once the visualization comes up with the result, click on export.
3. You'll be asked to export the report in the form of Excel file or CSV file.
4. Choose any, and then compare the exported file with the result in the visualization.
5. The interval time in visualization is different from the interval time in the exported report.
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Bug Details Include

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