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Cisco Bug: CSCvu78105 - R10 - Multiple calls offered to same agent

Last Modified

Aug 22, 2020

Products (1)

  • Cisco Webex Contact Center

Known Affected Releases

unspecified

Description (partial)

Symptom:
Agents intermittently receive an additional call while on an existing inbound or outbound call. From logs we noticed additional available state shows up, while the agent on the call.

Conditions:
The issue happens with agents who use Salesfoce integrated Agent Desktop and with the agents who use standard Agent Desktop.
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  • Status
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