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Cisco Bug: CSCvu78105 - R10 - Multiple calls offered to same agent

Last Modified

Aug 22, 2020

Products (1)

  • Cisco Webex Contact Center

Known Affected Releases


Description (partial)

Agents intermittently receive an additional call while on an existing inbound or outbound call. From logs we noticed additional available state shows up, while the agent on the call.

The issue happens with agents who use Salesfoce integrated Agent Desktop and with the agents who use standard Agent Desktop.
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