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Cisco Bug: CSCvu77815 - [DOC] UCCX desktop chat feature requires cup-xmpp-ECDSA certificate from IM&P

Last Modified

Sep 16, 2020

Products (1)

  • Cisco Finesse

Known Affected Releases

12.0(1) 12.5(1)

Description (partial)

Symptom:
In the UCCX 12.x feature guide there should be a note on the Desktop Chat feature that mentions it uses the cup-xmpp-ECDSA certificate, and the options to avoid the certificate acceptance prompt.

1) Get the certificate signed by a CA.
2) Install the certificate on the client machine or get it pushed through GPO.

Conditions:
UCCX 12.0 or 12.5.
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Bug Details Include

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  • Status
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