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Cisco Bug: CSCvu76997 - START_TASK_EVENT not generated for a Start_Application_Task_Req

Last Modified

Jul 07, 2020

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

12.6(1)

Description (partial)

Symptom:
Custom / 3rd party applications integrating with Agent PG over the ARM / GED-188 protocol interface monitoring non-voice task events do not receive notification about task actively being worked upon by Agents via START_TASK_EVENT

Conditions:
Only impacts those tasks that are initialized or routed by multimedia applications internally, and notified to Agent PG for task initialization, via the START_APPLICATION_TASK_REQ / START_APPLICATION_TASK_RESP mechanism.
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