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Cisco Bug: CSCvu76225 - Wolverine 2.1.1.3: PnP template is not getting associated during claiming the site

Last Modified

Oct 11, 2020

Products (1)

  • Cisco DNA Center

Known Affected Releases

2.100 DNAC-Cyclops DNAC-Wolverine Wolverine

Description (partial)

Symptom:
When running Cisco DNA Center 2.1.1.0 or an early release of 2.1.1.3, templates may not show up when claiming an onboarded device through PnP. On the step in the claiming process where you access on Onboard Template, the page will display "Template: There are no onboarding templates assigned to this network profile on this site. Manage templates in Template Editor and Design > Network Profiles". 

However, when checking those sources, we see templates are correctly assigned. When doing a network debugger at this step, we see a GET request for the templates return with a 500 response and a null value. 

In Onboarding-service logs we see:

2020-08-12 16:33:26,423 |   INFO | qtp1028780142-23322       |  | c.c.p.w.e.c.CommandController | Processed CM work-response in 13ms | pid=C9300-48U, hs=response, sn=FOC2420U11L, deviceId=5f33fce6e03b8e0008d7c65b
2020-08-12 16:34:01,512 |  ERROR | qtp1028780142-23335       |  | c.cisco.dnac.error.log.ErrorLogger | NCOB01119: Exception while getting template from the Template service: java.lang.NullPointerException | 
2020-08-12 16:34:01,513 |   WARN | qtp1028780142-23335       |  | o.s.w.s.m.m.a.ExceptionHandlerExceptionResolver | Resolved [com.cisco.pnp.api.exception.TemplateServiceException: NCOB01119: Exception while getting template from the Template service: null] | 
2020-08-12 16:34:01,608 |  ERROR | qtp1028780142-23335       |  | c.cisco.dnac.error.log.ErrorLogger | NCOB01119: Exception while getting template from the Template service: java.lang.NullPointerException | 
2020-08-12 16:34:01,609 |   WARN | qtp1028780142-23335       |  | o.s.w.s.m.m.a.ExceptionHandlerExceptionResolver | Resolved [com.cisco.pnp.api.exception.TemplateServiceException: NCOB01119: Exception while getting template from the Template service: null] |

Conditions:
Running Cisco DNA Center 2.1.1.0 or an early version of 2.1.1.3
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Bug Details Include

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