Cisco Bug: CSCvu76181 - Agent desktop stuck in wrap-up upon network disconnection
Jul 08, 2020
- Cisco Webex Contact Center
Known Affected Releases
Symptom: Issue : Agent desktop stuck in wrap-up upon network disconnection Conditions: 1 Customer called agent 1 2 Agent answers the call 3 Cust disconnects the call 4 Agent goes to Wrap up (Agent configured for auto wrap-up 15 secs) At #4 if there is network connection, Agent desktop stuck in the wrap-up state.
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Bug Details Include
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