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Cisco Bug: CSCvu76181 - Agent desktop stuck in wrap-up upon network disconnection

Last Modified

Jul 08, 2020

Products (1)

  • Cisco Webex Contact Center

Known Affected Releases

unspecified

Description (partial)

Symptom:
Issue : Agent desktop stuck in wrap-up upon network disconnection

Conditions:
1  Customer called agent 1
2  Agent answers the call 
3  Cust disconnects the call 
4  Agent goes to Wrap up (Agent configured for auto wrap-up 15 secs)

At #4 if there is network connection, Agent desktop stuck in the wrap-up state.
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