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Cisco Bug: CSCvu74875 - Value provided to default attribute "Date of birth" through chat, is not appearing in Agent console

Last Modified

Jul 01, 2020

Products (1)

  • Cisco Enterprise Chat and Email

Known Affected Releases

12.0(1)

Description (partial)

Symptom:
Provided default attribute "Date of birth" can be added  in pre chat form. However, when customer passes value to that attribute through chat, same is not reflecting in Agent console.

Conditions:
1. Configure "Date of birth" attribute in pre chat form.
2. Initiate a chat passing value to this attribute as 2000-02-23 00:00:00. You can try different date formats.
3. Field appears blank in Agent console under Customer tab
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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