Guest

Preview Tool

Cisco Bug: CSCvu74167 - grant existing customer admins access when new Webex site added to org

Last Modified

Aug 14, 2020

Products (1)

  • Cisco Webex Teams

Known Affected Releases

unspecified

Description (partial)

Symptom:
Admins reporting that they have not admin access to newly created webex sites.

getting message "You are not entitled to access this site"

Conditions:
When a user is made a full admin all sites currently provisioned on the org are added to adminTrainSiteNames for that admin.
However when a new site is added to an org later (via provisioning of a new order or adding a site to an existing subscription), that new site is added only to the admin that adds the site, not to all other existing admins.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.