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Cisco Bug: CSCvu73658 - Unable to add the person to a group while adding the same contact during an active call

Last Modified

Jul 21, 2020

Products (1)

  • Cisco Jabber for Windows

Known Affected Releases

12.9(0)

Description (partial)

Symptom:
Title : Unable to add the person to a group while adding contact during call 
Description : Cisco Jabber for Windows user is unable to add the contact to a group by scrolling down when adding contact during call
Prerequisite :
Step 1 : Download and install latest version of Cisco Jabber in Windows devices
Step 2 : Login Cisco Jabber for Windows by providing valid credentials
Procedure :
Step 1 : After successful login , verify whether IM and Phone services got connected or not  in Cisco         Jabber for Windows 1 and Cisco Jabber for Windows 2 devices
Step 2 : Click on “Calls” icon and enter a DN of Cisco Jabber for Windows 2 from keypad
Step 3 : Cisco Jabber for Windows 2 will ring out
Step 4 : Answer call in Cisco Jabber for Windows 2
Step 5 : From Cisco Jabber for Windows 1, Click on “Add” icon from call Window
Step 6 : Enter details select a group from list of groups. Unable to select group by scrolling down when having more number groups 



Conditions:
Actual Behavior : Unable to add the person to a group while adding contact during call 
Expected Behavior : Cisco Jabber for Windows should able to scroll down to add the contact to a group during call
Environment Matrix :
Cisco Jabber for Windows Version : 12.9.0.302951
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Bug Details Include

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