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Cisco Bug: CSCvu72636 - Expressway-C generating a third authentication attempt

Last Modified

Aug 27, 2020

Products (3)

  • Cisco TelePresence Video Communication Server (VCS)
  • Cisco TelePresence Video Communication Server Model
  • Cisco Expressway

Known Affected Releases

X12.5.6 X8.11.4

Description (partial)

Authentication attempts to CUCM exceed the amount attempted by the client.

Two attempts seen from client. Three attempts seen on the Expressway-C.

Seen when using MRA 88x/78xx Phone running load higher than 12.7.x which performs two authentication attempts before exceeding it's maximum retries.

1. Username is valid and found on the home cluster.
2. Password is incorrect.
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