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Cisco Bug: CSCvu72374 - Active Control Participant-Add doesn't work with load balancing / load limit

Last Modified

Oct 13, 2020

Products (1)

  • Cisco Meeting Server

Known Affected Releases

2.9.1

Description (partial)

Symptom:
ActiveControl device tries to add the participant to the conference, Cisco Meeting Server should be making an outgoing call to the participant, even if load limit has been reached, the call should be load balanced on another free CMS server.

Conditions:
If load balance is configured for Ad hoc call with Cisco Unified Call Manager and the load limit configured has been reached, SIP device with ActiveControl is not able participant to the meeting.  The Cisco Meeting Server will print the below message for the fail attempt.

add participant "<participant-uri>" request failed: call bridge unavailable
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  • Full Description (including symptoms, conditions and workarounds)
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