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Cisco Bug: CSCvu71783 - Mismatch of Average Answer time in historical legacy reporting and Analyzer reports

Last Modified

Aug 20, 2020

Products (1)

  • Cisco Webex Contact Center

Known Affected Releases


Description (partial)

Average Answer time in HRS Legacy and Analyzer standard reports do not match.

Average Answer time information inaccurate after using the following formula in analyzer:

Average Answer time = Answered Time/Answered
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