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Cisco Bug: CSCvu69661 - Agent receiving RONA calls even after machine powered off

Last Modified

Sep 15, 2020

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

11.0(1) 11.0(3) 12.0(1) 12.5(1)

Description (partial)

Symptom:
Agent receiving RONA calls even after machine powered off, by default EAPIM should move the agent to NOT READY after two consecutive calls missed, but when the client machine is powered off, this never happened.

Conditions:
When the Agent client machine powered off during the active call
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