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Cisco Bug: CSCvu68758 - Multiple line message is sent to the agent chat as wrapped text

Last Modified

Oct 08, 2020

Products (1)

  • Cisco Enterprise Chat and Email

Known Affected Releases

12.0(1) 12.5(1)

Description (partial)

Symptom:
When the customer pastes/types content with new line char in the chat template, the line feed is removed and it is displayed as wrapped text when message is sent to the agent chat.
 
Since original/typed message is multiline but sent message displayed in a single line, typed message and sent message are different, hence masking message will be displayed as below:

"Don't worry, your sensitive data has been masked"

Conditions:
When the typed text has a line feed character.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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