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Cisco Bug: CSCvu67998 - PCCE 12.0 Wizard fails for service account with alternate UPN suffix

Last Modified

Jun 22, 2020

Products (1)

  • Cisco Packaged Contact Center Enterprise

Known Affected Releases

12.0(1)ES

Description (partial)

Symptom:
CCE 12.0 Deployment fails in creating service account while Logger A and Logger B are created from the deployment validation task.

Deployment fails with following error in logs
0000011150: 10.222.0.60: Jun 15 2020 16:44:30.194 -0500: %CCBU_pool-362-thread-2-3-REST_API_EXCEPTION: %[exception=com.cisco.ccbu.api.jaxb.error.ApiException: [The Logger service account could not be created for Instance prod. Run the Service Account Manager, under Start > All Programs > Cisco Unified CCE Tools, to create (or re-create) the service account.]][message_string=Error 400 occurred while trying to POST to https://XX.XX.XX.XX:443]: The REST API has caught an exception 
0000011151: 10.222.0.60: Jun 15 2020 16:44:30.196 -0500: %CCBU_pool-362-thread-2-3-EXCEPTION_INFO: %[build_date=Apr 12, 2020 4:05 AM][build_type=rel][exception=com.cisco.ccbu.api.jaxb.error.ApiException: [The Logger service account could not be created for Instance prod. Run the Service Account Manager, under Start > All Programs > Cisco Unified CCE Tools, to create (or re-create) the service account.]
    at com.cisco.ccbu.cce.unifiedconfig.util.RESTClient.processErrorResponse(RESTClient.java:147)
    at com.cisco.ccbu.cce.unifiedconfig.util.RESTClient.analyzeClientResponse(RESTClient.java:108)
    at com.cisco.ccbu.cce.unifiedconfig.util.RESTClient.makeRequest(RESTClient.java:258)
    at com.cisco.ccbu.cce.unifiedconfig.util.RESTClient.makeRequest(RESTClient.java:262)
    at com.cisco.ccbu.cce.unifiedconfig.util.RESTClient.makeRequest(RESTClient.java:192

Conditions:
Service account user name with alternate UPN suffix
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Bug Details Include

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