Preview Tool

Cisco Bug: CSCvu67865 - When tech support generation errors occur error output should be captured

Last Modified

Jun 19, 2020

Products (1)

  • Cisco Unified Computing System

Known Affected Releases


Description (partial)

Tech support generation failures may not be easily debuggable without live troubleshooting

Tech support generation requests via intersight fail, but logs do not show why, instead logs only show the exit status, eg:

2020-06-16T11:41:09.009-0700    error    stdplugins/techsupport.go:215    Techsupport collection failed    {"traceId": "XXXXXXXXXXX", "error": "exit status 1"}
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.