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Cisco Bug: CSCvu67395 - R10 - Agents are getting stuck in Back End Component and clearing them manually.

Last Modified

Oct 12, 2020

Products (1)

  • Cisco Webex Contact Center

Known Affected Releases


Description (partial)

In WebEx Contact Center Portal, Agent seem to be stuck under Real Time reports with their last Agent Desktop state

Errors are seen at the time of agent logout leading to a condition of session not being closed from the backend.

Hence the agent shows under real time reports in Portal
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