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Cisco Bug: CSCvu67395 - R10 - Agents are getting stuck in Back End Component and clearing them manually.

Last Modified

Oct 12, 2020

Products (1)

  • Cisco Webex Contact Center

Known Affected Releases

unspecified

Description (partial)

Symptom:
In WebEx Contact Center Portal, Agent seem to be stuck under Real Time reports with their last Agent Desktop state

Conditions:
Errors are seen at the time of agent logout leading to a condition of session not being closed from the backend.

Hence the agent shows under real time reports in Portal
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