Cisco Bug: CSCvu67395 - R10 - Agents are getting stuck in Back End Component and clearing them manually.
Oct 12, 2020
- Cisco Webex Contact Center
Known Affected Releases
Symptom: In WebEx Contact Center Portal, Agent seem to be stuck under Real Time reports with their last Agent Desktop state Conditions: Errors are seen at the time of agent logout leading to a condition of session not being closed from the backend. Hence the agent shows under real time reports in Portal
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Bug Details Include
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