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Cisco Bug: CSCvu67020 - J4A- Custom tabs show different behaviour on cross launching websites on ios and android .

Last Modified

Jun 23, 2020

Products (1)

  • Cisco Unified Mobile Communicator

Known Affected Releases

12.8(2)

Description (partial)

Symptom:
Customer Scenario:


Customer configured customtab with the below link which has a url using ciscotel protocol for calling. Issue is that there is  different behavior being noticed on iphone and android. Customer uses the url to make calls. After disconnecting calls, customer want the custom tab to stay intact, however, it just launches back Jabber after a call in android( custom tab UI gets destroyed) , while it stays with custom tab UI in iphone.


After disconnecting a call, the action should remain on the Custom tab and not launch Jabber back.
iPhone users and Android users must experience the same response.

Conditions:
Customer Scenario:


Customer configured customtab with the below link which has a url using ciscotel protocol for calling. Issue is that there is  different behavior being noticed on iphone and android. Customer uses the url to make calls. After disconnecting calls, customer want the custom tab to stay intact, however, it just launches back Jabber after a call in android( custom tab UI gets destroyed) , while it stays with custom tab UI in iphone.


After disconnecting a call, the action should remain on the Custom tab and not launch Jabber back.
iPhone users and Android users must experience the same response.
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Bug Details Include

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