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Cisco Bug: CSCvu66904 - OceanX - Inbound emails polling stopped for multiple accounts

Last Modified

Jul 21, 2020

Products (1)

  • Cisco Webex Contact Center

Known Affected Releases

unspecified

Description (partial)

Symptom:
Emails stop polling from the Outlook account to MM Monitor.

Conditions:
The issue happens when the customer sends an email from Comcast email account and later send the request to recall the email. The recall email Message-ID contains more than 225 characters. We are working on enlarding max number of characters on our system.
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  • Status
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