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Cisco Bug: CSCvu66290 - Script might get stuck in starting when DMP is down or not reachable

Last Modified

Aug 26, 2020

Products (1)

  • Cisco Vision

Known Affected Releases

6.2(0)SP4

Description (partial)

Symptom:
Script might get  stuck in starting when DMP is down or not reachable

Conditions:
Script stuck when the DMP can not retrieve the content after some time when DMP goes down or not reachable. This can be reproducible  if one of DMP is down after start the staging with multiple DMPs and large content (GB)

- Start a script on multiple devices with playlists having around 2 GB worth of assets
- When one device goes down, the script will be stuck on staging forever until we cancel the staging manually from the UI 
- All other scripts are stuck in staging due to this
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