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Cisco Bug: CSCvu66154 - PCD: UCCX Upgrade task pauses with Handshake failed

Last Modified

Sep 06, 2020

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

12.5(1)SU1

Description (partial)

Symptom:
When using PCD 12.6 and attempting to upgrade a UCCX cluster from version 11.6 to 12.x, the task will fail with message "Task paused due to validation issues"

This is occurring due to a TLS negotiation issue that only happens during the upgrade task. Other operations such as cluster discovery can work without issue.

Conditions:
Using PCD 12.6 to upgrade UCCX 11.6 to a later version
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