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Cisco Bug: CSCvu66082 - Image Files Not Copied to Selfcare Folder During DevicePack Install

Last Modified

Sep 01, 2020

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

10.5(2.10000.5) 11.5(1.10000.6) 12.0(1.10000.10) 12.5(1.10000.22)

Description (partial)

Symptom:
After installing a DevicePack with new devices, the product images are not copied to the Selfcare folder. Many "No such file or directory" errors are seen in the install log:

cp: cannot create regular file ‘/usr/local/thirdparty/jakarta-tomcat/webapps/ucmuser/images/products//product36688.gif’: No suche or directory

cp: cannot create regular file ‘/usr/local/thirdparty/jakarta-tomcat/webapps/ucmuser/images/products//product36692.gif’: No suche or directory

cp: cannot create regular file ‘/usr/local/thirdparty/jakarta-tomcat/webapps/ucmuser/images/products//product36694.gif’: No suche or directory

Conditions:
DevicePack installs for CUCM 10.5, 11.5, 12.0 and 12.5.
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