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Cisco Bug: CSCvu65506 - User Agent may stop functioning due to an incorrect categorization on the data_format version

Last Modified

Sep 19, 2020

Products (35)

  • Sourcefire Defense Center
  • Cisco Firepower Management Center 2500
  • Cisco FirePOWER Appliance 8360
  • Cisco FirePOWER Appliance 7050
  • Cisco FirePOWER Appliance 8120
  • Cisco Firepower Management Center 4600
  • Cisco FirePOWER Appliance 8260
  • Cisco FirePOWER Appliance 8130
  • Cisco AMP 8150
  • Cisco FirePOWER Appliance 8350
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Known Affected Releases

6.2.3 6.3.0 6.4.0 6.5.0 6.6.0

Description (partial)

Symptom:
1. Users may show as "Unknown"
2. UA app shows healthy connection to FMC
3. Packet capture on FMC shows UA is sending mappings to FMC
4. FMC is not building User-IP mappings files on backend.

Conditions:
To identify this issue, follow these steps. 
1. Log into the windows machine where User Agent app is installed. 
2. Navigate to User Agent install directory
Example : C:\Program Files (x86)\Cisco Systems, Inc\Cisco Firepower User Agent for Active Directory
3. Open Tools.exe
4. Navigate to Query tab
5. Run this query 
select * from sourcefire_dcs;
6. data_format should be "2".
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
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