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Cisco Bug: CSCvu65102 - R9 - BCC - Delay in RT Legacy reports

Last Modified

Jul 01, 2020

Products (1)

  • Cisco Webex Contact Center

Known Affected Releases


Description (partial)

An agent picks up the call but the Real-Time Dashboard Report still shows that the agent is in Available state.
An agent changes the states but the Real-Time Dashboard report still shows previous states.

When using Dashboard real-time reports, issue with the agent state
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Bug Details Include

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  • Status
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